Thank you for visiting Thistle Hill Weavers! This page will answer most common questions about ordering online, but if you need additional help, please contact us and we will be back in touch with you promptly.
We process and ship all credit card and Paypal orders within three business days, or notify the customer that it is out of stock or back ordered. Orders paid for by check incur a five-day hold, after which they will ship within two business days.
We offer USPS Priority Mail shipping to the US and Canada. Please contact us for shipping rates to other countries.
Coupon codes are used to receive special discounts or apply coupons to your purchases. If you have a code, enter it in the “Coupon Code” box during checkout. The shopping cart will recalculate your order showing the amount of the deduction on the order form.
We charge 8% sales tax on all orders shipped to the State of New York.
Custom & Special Orders:
If you would like to order a custom design, please contact us for information and pricing.
Returns and Exchange Policy:
Please contact us within 10 days of receipt of your order if you wish to exchange an item or return an item for store credit. Used, unclean or damaged items can not be returned. Return shipping is the customer’s responsibility and we are not responsible for returns that are lost or damaged during shipping. If an item you received was damaged, defective, or incorrect, we will issue a credit for your shipping cost.
We have made every effort to accurately portray the items in our photographs; however, due to variations in different monitor settings, we can not guarantee that the colors that you see on your screen are the exact colors of the items.
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To administer a contest, promotion, survey or other site feature
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We use the email address you provide to send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to subscribe to our mailing list, you will receive emails that may include company news, updates, promotions, and related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Your credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database. We do not have access to your credit card information on our website.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Account’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.